At DREAMY CONCEPT, we strive to ensure customer satisfaction with every purchase. Please review our refund policy below to understand the terms and conditions under which refunds are processed.

Digital Products

1. Game Pins and Vouchers:

• Eligibility: Refunds for game pins and vouchers are generally not available due to the nature of digital products. Once a game pin or voucher code is delivered, it is considered used.

• Exceptions: In the event of a defective or non-working code, please contact us within 2 days of purchase. We will verify the issue and may issue a replacement or refund at our discretion.

2. Utilities and Telco Reloads:

• Eligibility: Refunds for utilities and telco reloads are generally not available after the service has been delivered.

• Exceptions: If you encounter any issues with the reload process or if the service is not delivered as described, please contact us within 2 days of purchase. We will investigate the issue and may provide a resolution in the form of a replacement or refund.

Refund Process

1. Requesting a Refund:

• To request a refund, please contact our customer support team at [email protected] with your order details and a description of the issue.

• Include any relevant screenshots or evidence to help us understand and resolve the problem quickly.

2. Verification and Resolution:

• Our team will review your request and respond within 7 business days.

• If your request is approved, we will process the refund to the original payment method used during the purchase.

Non-Refundable Items

• Promotional Offers: Products purchased during special promotions or sales may not be eligible for refunds unless stated otherwise.

• Third-Party Services: Any services provided by third-party vendors through our platform are subject to their own refund policies.

Changes to Our Privacy Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

DREAMY CONCEPT SDN BHD
68, JALAN STAR AVENUE, PUSAT PERNIAGAAN STAR AVENUE 14100 SIMPANG AMPAT PULAU PINANG MALAYSIA
Email: [email protected]
Phone: +601172207404